The Crimes of India - TimesJobs.com

Dear TimesJobs,

I am tired of your pathetic service. Timesjobs.com is certainly not the best or No. 1 job service provider in the country, a thing that you shamelessly claim and aimlessly believe in. You do nothing but spam my email inbox.

Despite my continuous emails, calls, and using the “unsubscribe” facility on your portal, I still receive job alerts, none of which are useful to me.

Let me also inform you that your call center executives are absolute morons and dumb fellows who neither can understand anything said in English nor can comprehend what is being told to them in any other language.

What surprises me?

1. In spite of having unsubscribed, I still receive some idiotic job alerts. In that email I click on the “Unsubscribe” link, and then the portal takes me to a page where it says “your profile is incomplete; enter the following details to complete registration”. Now when my profile is incomplete, how and why do I receive job alerts, which I certainly don’t require? Quite obviously, your “unsubscribe” facility does not work and there is some disastrous error on your portal. Your software programmers and developers probably have quit pitying the state which timesjobs is into or the so-called “country’s leading job service provider” hasn’t been able to get best job seekers to the great job.
2. I have repeatedly sent several emails to “timesjobs@timesgroup.com”, and most of them in BIG BOLD RED COLOUR FONT. Nothing helped though. I wonder if the emails at monitored at all or not.
3. I speak to your customer care executives (the dumbest class I have ever come across in my life), who not only don’t understand what I say but also are unaware of what they are saying.
4. My utter surprise was when I received an email from TimesJobs and it was trying to sell me Citibank credit cards. I was appalled so understand why a job service provider was selling credit card to me. Did TimesJobs assume that I have got a good job using their portal and that now I can start spending my salary on credit card bills?

Agonising smartness of your customer care service
I have spoken to your customer care executives on several occasions (one just a while ago, Mr. Sunil Kumar, who denied giving me any other identification reference, as if he thought he is Aamir Khan and anyone can easily identify him from the lot. I thought I have only 2 people to disgust in this world – Abhishek Bachchan, Uday Chopra. However, now there is one more – Mr. Sunil Kumar of TimesJobs). My only purpose to ask for his identification was that when I call next time (which I certainly will have to), I should be able to give a reference of my previous call with Mr. Sunil Kumar, and hence avoid narrating my case again. However, he denied.

Earlier when I had called, I was told that a request was sent to the concerned department and my id will be deleted from the mailing list within 24-48 hours. Ages have passed ever since, however, the 48 hours don’t seem to have elapsed. In despair, and irritated to still see a mail from TimesJobs in my inbox, I called up the customer care, only to encounter one more “world’s-greatest-excuse-provider-cum-misleader-of-facts”, Mr. Sunil Kumar. I reported the issue to him, something that I have done over dozen times now. I also iterated on the solutions that executives had given me earlier. After numerous emails and discussions with the customer care executives, TimesJobs still continues to send their rot to my inbox.

Mr. Sunil Kumar kept telling me that I can use the “unsubscribe” option on the portal or “give me your id and I will send a notification to concerned department to unsubscribe your id” or “you can email timesjobs@timesgroup.com and request to unsubscribe”. I almost had fainted in trying to convey that I have tried all of this and yet you guys spam my mailbox. Dumbass could hardly understand. I told him that from the time I had called last time, when a lady took my id and confirmed that my id will be disabled in 24-48 hours, till today 10 such 24-48 hours have passed. It has been more than 12 days, and my id is not disabled. What kind of confirmation was that? This dim-witted Sunil Kumar tries to convince me that it is not 24-48 hours but 24-48 business/working hours. Smart, isn’t it?

1. Please give me your manager’s name and number.
2. Give me a request/complaint number for this conversation, so that next time I can just give this number and take this case forward
3. Don’t you have records of my earlier calls? Refer those and see what I am talking about.

Sunil Kumar (SK) had only one answer to all of the above, “we don’t have that facility”. And then;

Me: So next time when I call, I will have narrate my pain all over again to some other executive?

SK: yes. Or if you don’t want to do that you can email timesjobs@timesgroup.com or use “unsubscribe” option on the portal

Me: Do you understand English?

SK: If you talk rude like this I will disconnect the call (dekho na mummy, ye uncle kaise baath kar rahe hai phone pe..uuuunnnnn)

Me: Simply because you haven’t understood a word about what I have been telling you. I told you I have tried all those options

SK: You will get a confirmation email in 24-48 hours

Me: I have already sent emails and spoken to lot of your executives but your 24-48 hours SLA is never met.

SK: You must be doing some mistake in typing the email address

Me: I have sent 15-20 emails till now, and you think I have made mistake in all emails that I have sent?

SK: correct email address is timesjobs@...

Me: Hero, I know what your email address is. You are talking to an IT professional with 10+ years of experience, and you think I cannot type an email address correctly?

SK: it will take 24-48 hours…

Me: F*** OFF