I received a call this morning. I had a hearty laugh after that. Somehow, all of a sudden, numerous customer care representative (tele-callers) from various banks, mobile companies, investment firms, and so on have flocked my cell phone – luckily all girls (a soul saving gesture) with voices varying from that of Lata Didi to Rani Mukherjee to Amrish Puri . Handling tele-callers from customer care department has always scared me. However, at times, dealing with customer care representatives has been fun. I, whenever my mood and time permitted, have tried to give them a hearty break from their monotonous, lethargic routines. The call that I received this morning was from some institution dealing in online share trading, DEMAT accounts etc. She: Good morning Sir, I am calling from XYZ. Do you have a DEMAT account sir? Me: Good morning Ma’am. Yes She: Aap kiska DEMAT account use karte hai Sir? (Whose DEMAT account do you use Sir? Well, she must have meant which institution’s account
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